ISBN 0-9696786-4-9

This 32 minute videotape introduces Statistical Process Control by examining issues such as Quality, Productivity, The Systems Approach, Quality as Closeness to Target and how SPC helps distinguish between special causes and system faults. Newscast format features the Acme role play, a derivation of Dr. Deming's "parable of the red beads", illustrating just how simple SPC can be. Divided into three separate parts to facilitate stopping for discussion.

• Part 1: Quality, Productivity, The Tradeoff Fallacy, Systems Approach, Perfecting Systems, What is SPC?
• Part 2: What is Quality? Meeting Specs vs. Closeness to Target, Accuracy and Consistency, Ford Study
• Part 3: The Acme Role Play - parable of the red beads, How statistics transforms the way we look at data

This videotape is included in our SPC/CI Complete Classroom Training Kit